Direct Merchants Bank Reviews | directmerchantsbank.com @ PissedConsumer

Stephanie S Xjy

Did I have an account with u?? I think I'm being scammed

Nov 27, 2023

I tried calling the phone number you provided here, and this connected me to a Lifeline medical alert company???

I'm trying to reach Direct merchants bank, because I received a VERY AGGRESSIVE phone call tonight from someone claiming to represent them. They claim I had a credit card w them.

Wouldn't say when, what year, etc. Claiming I owed them $5,800. Which is ridiculous, the credit cards I do have are only for very small amounts, several hundred dollars at most. The person on the phone said they were issuing me a summons, and I must appear in court, and I now owed them $24,000 !!!

And obviously I'm freaking out here.

How do I investigate if I can't even contact this "business"??? I don't know what to do next

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Cons:

Online information is not even valid
Website is no longer operational
Cannot find anyway to contact them

Preferred solution: Apology

Carmen H Voy

Balance

May 30, 2023

1.0

I'm getting calls saying I had ur credit card. I have no records of that. Please call me at 147********.

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Loss:

$11

Pros:

Unknown

Preferred solution: Proof that I didn't have an account

mona m Oll

Rapid River, Michigan

Fraud

Jul 29, 2019

They are garnishing my wages, and i've never even heard of this place, and it's from 19 years ago!!!! ya, i'm pissed. Need to get this resolved!!!

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Loss:

$4000

Reason of review:

Poor customer service

Anonymous

Guest-1592139

Allendale Charter Township, Michigan

Someone used out name for a credit card back in 2001-****, want this resolved

Jul 18, 2019

some one from 2001-**** used our name and info to get a credit card. I want this resolved , it was not us

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Anonymous

Guest-1525384

Pittsburgh, Pennsylvania

Good Bank

May 01, 2019

Direct Merchant bank was the only bank that gave a credit card, which I was very happy about. I have no problem with them and grateful for them taking a chance on me.

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Anonymous

Guest-1495269

Fraud

Mar 18, 2019

I have never had a credit card with this company and I get a letter saying I was sent to collections. One my credit report this doesn't even show up so I don't even know if this is a legitimate letter and now have to contact them to find out what's going on

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1 comment

Guest-1673320

Apr 15, 2019

Same just received a collection letter yet never had this card or anything that has to do with this company SCAM when I called they I just get a recording and no one answers it’s not on credit report either. Do they think people just pay random accounts they never had. I’m so mad cause I was thinking someone stole my identity

Helpful

Gladys S Dmf

Replacement mastercard

Feb 16, 2019

I misplaced my direct merchants card mastercard/ Debit, I do not remember the card number but I am ready to answer all qualifying questions to confirm my identity. I would be grateful if you could direct me to the department that deals with lost Debit card. My SSI is paid to that account.

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Anonymous

Guest-1004062

Short Review on February&nbs-05:00;07,&nbs-05:00;2017

Feb 07, 2017

1.0

I never had direct merchant credit card . Why is it on my credit report. Please removed it

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Anonymous

Guest-527456

Las Vegas, Nevada

Never had card

Aug 29, 2014

received bill from convergent tried to contact no e-mail to contact what is this about??? I want all paperwork sent to: dave antos general delivery mesquite ,nv89024 e-mail:davesdevils1949@***.com lists you as original creditor - lvnv funding also listed--who are they?? now we can't submit under 100 words--it's hard when you do not know whats going on tried to set up acct at payconvergent can't seem to use name or password nor to get name tried going forgot password--no can get in--have no idea who ,what ,is goingon not able to get people online I have no card or account with either lvnv or direct merchants creditcard bank , na

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Anonymous

Guest-345514

Pittsburgh, Pennsylvania

Interest negotiation - NO POSSIBLE WAY

May 17, 2013

I hooked up with these guys 15 years ago after a divorce. My credit was great and then took a dump after the divorce. I had always paid the balance, in full each month until I was hit with hospital bills. Then I made partial, always more than the minimum, payments. I accumulated a $3,500 debt over eight years ago. That's all water under the bridge. I have contacted DMB in order to lower my interest rate of 24.99%, no luck! After 15 years and balances of over $5,000/mo. paid in full each month, they refuse to talk to you. I cut my card up and balance transferred to Discover,0% for 12 months and 12% after. I plan to have the balance paid off in 8 months. Thanks DMB.

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Anonymous

Guest-187499

Irvine, California

Lost My Payment then claims past due

Dec 14, 2010

Direct Merchants bank back on September 12 called me and said they had not received my payment for September 7. I had sent them a check in August for the payment. It appears their processing center lost the check so I paid the balance on line. The next month I paid the amount due on line ahead of schedule then the next month I paid the amount due on line for December 7 payment. Today December 14 I get a call that I have not paid y account and that I owed over 500.00 in back fees and interest. I tried to explain that everything was being paid upon receipt of invoice two weeks before the due date. The operator becaime upset when I asked to speak to a supervisor. He kept saying stopp talking to me in that fashion he was very rude then when I demanded to speak to a manager now he put me on hold for five minutes then I received a voice mail of a manger that requested that I leave my name and number and they would call back. Its a sad day when a large banking institution can not keep its records up to date even whenh you pay online and get a confirmation of payment and your bank statement shows the payment as being made? No wonder the feds have to bail them out.

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1 comment

Guest-522342

Aug 01, 2012

Direct Merchants treated me exactly the same. I went to my bank - US Bank at the time, and they set me up on a direct payment plan for the 1st of each month via US Bank.

US Bank saw the erroneous charges added to my statement and US Bank called them with me and told Direct Merchants that they are required to remove these erroneous charges. They agreed to do so. I soon discovered they closed my account and sent it to a collections agency.

I have NEVER heard anything good about Direct Merchants and I clearly regret finding out the hard way. I would LOVE to partake in a lawsuit against Direct Merchants.

Helpful

Anonymous

Guest-164684

Cicero, Illinois

Direct Merchant Bank-Disc. Card up double interest couple days late

May 15, 2010

Had Discover card=Direct merchant bank=========== couple of years check by phone..credit dept. didn't put all numbers in..Told to reissue $300.00 check..dell put both in, they both cleared, putting me overdrawn..I was on vacation. I have had this card now about 5years?.check payment== bank had not received my payment so i called to see the problem. Issued another payment. I was only a couple days late. I have an excellent history of paying on time. Up my interest over double 29.9% for six months---------- Six months later about $3 over limit due to their interest so now i am paying another 6 months at 29.9%.

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rdsterling

Baton Rouge, Louisiana

Taking$70. for card protection since 2003 an I don`t qualify!

Dec 29, 2009

I apply for a creidt card with Direct Merchant BK in the year of 2003 also took out the card protection plan they said I do not qualify for, On my application I summitted online that I was owner and manager of Customcare Janitoral SVC. Would not let me cancel,nor would they let me have a copy of my credit application.I want my money back . Total of $7500.00 Plus entrance that is refundable to me that protection defrauded me knowly. I spoke with a manager and a representive to know prevail they since me to customer services they told me that separate from the credit card company, but yet there all using the same name. R.G. Sterling

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Anonymous

Guest-148932

Kiln, Mississippi

Stand Up or Fall for Anything

Nov 16, 2009

In 01 I opened up an account with Direct Merchant Bank, the rate was a little high (18.9%),but it was my first credit card. Every year since the rate has gone up! I have never missed a payment on this account! Oct 09 received a letter stating that the interest rate will go up again on Dec 14th due to some Legislative Ruling and Economy. I called and spoke to one of the rep's by the name of Maria, requesting that they do not raise my rate, being that it is already at 22.99%! She confirmed that it was an economic decision to raise the interest rate, also she informed me that if I closed my account that it would raise to the MAXIMUM rate of somewhere around 30/35%. I requested to speak to a manager, and was informed that there were none there at the time. Oct 12, 2009 I went into my account and sent an email requesting to once again speak with a manager. Nine days later I received a standardized email stating the interest would go up, without a manager responding, as of today! SO IN CLOSING I SAY DO NOT CLOSE YOUR ACCOUNT JUST STOP USING YOUR ACCOUNT! I know I am not the only one out here being treated like this so Stand Up and be acounted for or Fall for Anything. My track record means nothing to them.

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sheila t Ktc

Flint, Michigan

Sent my new card - THEN WOULDN'T ACTIVATE IT!

Oct 07, 2009

Sent me a new card, wouldn't activate it, said I had a "fraud alert" on my my credit report (EXPERIAN PUT THAT *** ON IT!-WHY dunno know) then stated I 'FAILED' their test and that I would have to send in PROOF of WHO I AM, did that. NOBODY IS IN THE USA, NOBODY SPEAKS/UNDERSTANDS CLEAR ENGLISH. TERRIBLE, THEY SUCK!!!! Sent info to Tulsa, OK - I send payments to Carol Stream, IL and now I'm finding out their home BANK is HSBC loctaed in NEVADA, go figure. Either activate my card or closed my account - terrible way to do business. About 6-9 months about they took away some of my credit line (about $850.00) GET THIS - BECAUSE I HAD NOT MAXED IT OUT AND WASN'T MAKING THEM ANY MONEY

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Anonymous

Guest-140093

Sacramento, California

Making Payments and getting statements

Apr 28, 2009

I accept that I had a major car accident and spent a year in a hospital so do not dispute that the account got behind. My issue is that I have finally gotten my disability and have been making payments on the closed accout to clear it, I can't get statements as proof of payments. They even had a collection agency send me letters while they were cashing my payment checks. I wrote at least fout times asking for info and statements but have gotten no replies. The one time I got a man on the phone who spoke very little english, I was told what I knew, that it is a closed accout. I have no desire to open the account! I want proof of payments and a balance. Since then I haven't been able to get anyone on the phone. Is the company still in business?

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Contact Information

Website:

directmerchantsbank.com

Mailing Address:

961 Weigel Drive

Elmhurst, Illinois 60126

United States

Phone:

(800) 547-8776

Contact Direct Merchants Bank Customer Service

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Direct Merchants Bank

Direct Merchants Bank Overview

Top Direct Merchants Bank Reviews

"Balance"

Did I have an account with u?? I think I'm being scammed

Balance

Fraud

Someone used out name for a credit card back in 2001-****, want this resolved

Good Bank

Fraud

Replacement mastercard

Short Review on February&nbs-05:00;07,&nbs-05:00;2017

Never had card

Interest negotiation - NO POSSIBLE WAY

Lost My Payment then claims past due

Direct Merchant Bank-Disc. Card up double interest couple days late

Taking$70. for card protection since 2003 an I don`t qualify!

Stand Up or Fall for Anything

Sent my new card - THEN WOULDN'T ACTIVATE IT!

Making Payments and getting statements

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